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Curriculum
14 Sections
64 Lessons
10 Weeks
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Module 1: Introduction to Insurance Domain
4
1.1
Basics of General Insurance
1.2
Key Insurance Terms: Policy, Premium, Coverage, Risk, Claim
1.3
Life Cycle of an Insurance Policy
1.4
Types of Insurance Products: Personal, Commercial, Workers’ Comp, etc.
Module 2: Role of a Business Analyst in Guidewire Projects
5
2.1
BA responsibilities in a Guidewire implementation
2.2
Collaboration with developers, QA, and business users
2.3
Understanding the Agile framework (Scrum, Kanban)
2.4
How BAs contribute to Configuration and Integration decisions
2.5
📌 Use Case Discussion: Auto Insurance Policy lifecycle from Quote to Renewal
Module 3: Guidewire Architecture Overview
5
3.1
Guidewire InsuranceSuite Overview (PC, BC, CC)
3.2
PolicyCenter: Quote to Bind to Renewal
3.3
BillingCenter: Payments, Invoicing, Disbursements
3.4
ClaimCenter: FNOL, Reserves, Payments
3.5
📌 Quick Demo: Navigating each application as a user
Module 4: PolicyCenter Deep Dive (BA Perspective)
5
4.1
Product Model Concepts (Policy Lines, Coverages, Terms, Modifiers)
4.2
Policy Transactions: Submission, Endorsement, Cancellation, Renewal
4.3
Rating and Underwriting Rules (High-Level)
4.4
Document and Workflow Triggers
4.5
🛠 HANDS-ON EXERCISE: Create a submission and analyze each step
Module 5: Requirements Gathering Techniques
5
5.1
Understanding Business Requirements vs System Requirements
5.2
Techniques: Interviews, Workshops, User Stories, Use Cases
5.3
Writing Functional Requirement Documents (FRD)
5.4
Capturing Acceptance Criteria (Gherkin format, if applicable)
5.5
📝 Activity: Write a sample user story for a policy quote screen
Module 6: Tools and Documentation Standards
5
6.1
Requirement Traceability Matrix (RTM)
6.2
BRD vs FRD vs User Stories
6.3
Business Process Mapping
6.4
Use of tools: JIRA, Confluence, Excel, Lucidchart, Visio
6.5
📌 Template Sharing: FRD Template, User Story Template, RTM
Module 7: Working with Product Model (Functional View)
5
7.1
Overview of Product Designer / APD
7.2
Business Rules vs UI Rules
7.3
Mapping Business Terms to Guidewire Entities
7.4
Change Requests and Versioning of Products
7.5
🛠 HANDS-ON EXERCISE: Create a basic product configuration request
Module 8: Integration and Data Mapping (Functional Focus)
5
8.1
Understanding Interfaces in Guidewire
8.2
Common Integrations: Address Book, Document Management, Payment Gateway
8.3
API, Web Services (SOAP/REST) – Functional view
8.4
Data Mapping Document – Source to Target Mapping
8.5
📝 Activity: Create a sample integration mapping document
Module 9: Working with Developers & QA Teams
5
9.1
Writing Clear and Testable Requirements
9.2
Participating in Grooming and Sprint Planning
9.3
Clarifying Business Rules
9.4
Supporting UAT and Functional Testing
9.5
Managing Defects and Change Requests
Module 10: Claims and Billing Processes (Overview)
5
10.1
Claim Intake and FNOL Process
10.2
Claim Coverage Verification
10.3
Disbursements and Reserves
10.4
Billing Process Flows: Direct Bill, Agency Bill
10.5
Delinquency and Disbursement Rules
Module 11: Testing and Validation
4
11.1
Reviewing Test Cases
11.2
Functional Testing vs UAT
11.3
Regression Testing Scope for BAs
11.4
Supporting QA During Defect Triage
Module 12: Real-World Case Studies and Simulations
3
12.1
Simulate a new product launch (business requirements → UAT)
12.2
Simulate an integration enhancement (e.g., address validation service)
12.3
Change Request Flow: Policy Term to Mid-Term Endorsement
Module 13: BA Best Practices & Communication Skills
4
13.1
Stakeholder Management
13.2
Handling Conflicting Requirements
13.3
Prioritization Techniques: MoSCoW, Kano
13.4
Writing for Technical and Non-Technical Audiences
Module 14: Final Q&A + Mock Interview / Review Session
4
14.1
Live Q&A
14.2
Review of BA Deliverables
14.3
Mock Interview: Scenario-based Q&A
14.4
Resume & LinkedIn Tips for Guidewire BAs
API, Web Services (SOAP/REST) – Functional view
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